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At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Responsibilities:
- Handle drivers’ requests for car maintenance, tyres or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines.
- Closely monitor costs related to repair, maintenance and tyres replacement to achieve maximum savings.
- Secure agreed prices with the vendor to ensure the client is aware of the repair total.
- Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
- Handle and resolve drivers’ complaints.
- Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
- Identify and escalate situations requiring attention.
- Communicate with colleagues and external partners to control direct / indirect costs.
- Drive continuous improvement and engage in action planning to improve operational effectiveness.
Qualifications and skills:
- Bachelor Degree
- Working experience at similar position at least 3-5 years
- Sound knowledge of cars and their mechanical parts
- Very good command of English - verbal and written
- Digital literacy and tech savviness
- Critical thinking
- Excellent communication and interpersonal skills
- Customer and results oriented
- Ability to multi-task, prioritize, and manage time effectively
- Organizational skills and problem solving capabilities
- Ability to work under pressure and meet deadlines
- Adopt, learn and apply new technologies
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest
Annual Report
.
Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!
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