Are you an empathic person that has previous experience in leading and managing teams? Do you have a structured way of working and a hands on approach to problem solving? Do you feel comfortable in an international setup, enjoy collaborating with colleagues from various countries and continuously improving the service for our users?
Then you have come to the right place!
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Our company is growing and we are therefore looking for a Customer Care Team Leader (f/m/d) based in our office in Vienna (full time, 38 hours/week).EasyPark has a unique market coverage with presence in over 20 countries and more than 3,200 cities worldwide. Our HQ is in Stockholm, Sweden and together we are a diverse team of +1000 employees across the globe who stay true to our values while making cities more livable.
The Role - what you'll be doing
Leading, coaching, mentoring and being a role model for our future Customer Care team (4 persons)
Support with Hiring, Onboarding and Training of new team members
Solution oriented handling of customer requests
Managing projects and general administrative tasks
Evaluation of Team Performance
Implementing and continuously developing efficient process flows
Collaborating with global Customer Care leaders to develop best practices together
Stakeholder management across various functions
We are looking for an empathic person who would like to pursue a career in an international company and is passionate about the topics Digitilization, Mobility and Smart Cities.
About you
We don’t know you yet, but you might recognize yourself in the following:
You have previous experience in a Team Lead capacity – driving KPI performance through coaching, mentoring and motivating a team
You are a problem solver with strong customer focus and excellent communication skills
You have a passion for technology and systems
You work in a structured manner and enjoy optimising work flows
You have a very proficient level of German & English (further languages are an advantage)
You like to take on responsibility, are prudent, like to work proactively and act independently as well as part of a team and you are not rattled easily
You have a good feel for people, teams and their dynamics
Life at EasyPark
We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.
What we offer
An opportunity to build a team from scratch, take on responsibility from day one and to grow
A chance to impact the growth of a unique, innovative Product where you actively drive the digitisation in the Austrian market
An exciting combination of tasks with impact and responsibility
A values-driven, Scandinavian shaped company with an inclusive culture and a great international team
Flat hierarchies, short decision-making paths and transparent communication
Career opportunities in an international company
Regular national as well as international team events
Access to our Online Learning tools to continuously foster your development
Clear & well structured local Onboarding
Digital global Onboarding: meet & interact with other EasyPark new hires from all over the world
Flexible working hours: You have the opportunity to flexibly plan your working hours (in coordination with your team)
International travel / visiting other EasyPark locations 1-2 times per year
A permanent contract
30 days paid holidays per year (based on a 5-days working week)
Fruit, Coffee & Tea for free in our offices we see as a given
If you think you are the right person for this role, we look forward to your application in English
