- Be part of high performing team with a great team culture
- We invest time in our people and help them chart their own career trajectory
- Enjoy competitive remuneration, generous leave and strong career opportunities
The world’s biggest challenge needs you, here.
Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.
Be part of a team with the expertise and drive to succeed
Based in Brisbane, the Operations Administrator is responsible for undertaking a high level of administrative and generalist tasks that supports Commercial & Industrial electricity customers throughout all aspects of the customer lifecycle.
This role requires an individual to be a self-starter, happy to work autonomously on repetitive tasks and to tight deadlines. Having highly satisfied customers is vital for customer acquisition and retention as there is a direct correlation
between satisfaction with retention and purchase. It is also vital for our brand and its equity to deliver high quality results particularly during peak periods and with increased transactional volumes as the business continues to grow.
This role will work closely and collaboratively with all departments within customer operations, along with the broader company to achieve the outcome of this role.
With honesty, integrity and respect, you will:
- Organise, prioritise and execute a high volume of daily tasks and queries;
- Manage the billing and claims associated with Electricity Rebate customers in line with Government
- requirements;
- Receive and respond to stakeholder enquiries and complaints received over the phone, email or other mediums;
- Provide advice to customers, the business or project teams;
- Resolve service order and transfer management and billing exceptions within internal and external service levels (quality and efficiency);
- Adhoc and periodic reporting to management and the Shell Energy team; and
- Manage any special projects allocated by the leadership team.
What you’ll bring
- Focus on Customer Service and professional attitude with a demonstrated desire and interest in helping customers and maintaining strong relationships;
- Ability to work within a team but also independently when required;
- Ability to work calmly under pressure and to strict deadlines
- Show initiative and be proactive;
- Driven to improve processes;
- Excellent problem solving skills;
- Excellent interpersonal skills with the confidence and ability to build relationships with a wide range of stakeholders;
- Outstanding organisation and time management skills, a multi tasker
- Transactional focused individual willing to undertake repetitive tasks with a high attention to detail;
- Ability to quickly learn and adapt to industry CRM and billing platforms;
- Proficient at using the Microsoft Office Suite;
- Demonstrated verbal and written communication skills;
- Ability to meet personal objectives as well as aligning to team goals; and
- Ability to work under pressure whilst maintaining tolerance, appropriate humour and patience.
Why join our team
Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.
Here are the top reasons why our people choose us:
- Purpose that you can see. As the C&I Operations Administrator, your technical expertise will help us achieve our vision of a better energy future.
- Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for Shell Energy, your team members, and you.
- People who bring the expertise and drive to succeed. Our Agile Squad is respectful, inclusive, and prioritises connection and collaboration.
We think you’ll love it here too. Some of our benefits include:
- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.
Visit our careers site to find out more.
https://shellenergy.com.au/about-us/careers/job-vacancies/
Read the stories of our incredible people.
https://shellenergy.com.au/about-us/our-people/
Join us. Together, we can make the difference count.
Ready to lead the change and energise your career with us? Apply for this position now by:
Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability
