Role Overview
- Accountable for client success across the Portfolio
- Supports client relationships and account management
- Leverages deep client group knowledge to bring the full breadth of Avanade’s GTM practices
- Ensures sales and delivery excellence
Business Growth
- Deliver revenue growth and market penetration focused on both Direct and Indirect
- Drive sales excellence and productivity, increasing pipeline quality, win rates, aggregate business development efficiency and yield
- Engage with Accenture and Microsoft counterparts to define the space, strategy and resource allocation across both channels
- Grow accounts through qualification and segmentation, increasing the number and size of MVC and Growth accounts.
- Act on Voice of Client feedback and foster an exceptional client experience
- Leverage knowledge of the industry portfolio to develop and implement an effective market strategy in support of business objectives and targets
- Target optimum clients in support of business strategy supported by high-quality account plans, integrating offerings, assets and direct sales
- Identify and capitalize on opportunities to ensure clients can access the full breadth of Avanade’s GTM practices
- Partner with Business Group leadership to drive revenue diversity of GTM (Technology, Advisory & Experiences)
- Contribute to broader Client Groups / industry expertise globally
- Responsible for sales and revenue forecast
- Engage and develop high performing people
- Oversee, mentor, develop and manage career and performance of people
- Model and embed Avanade’s culture and values
Client Experience (Client Satisfaction)
- Multi-year growth and client churn reduction
- Client Group Portfolio Sales (by channel and TOW)
- Client Group Portfolio Revenue (by channel and TOW)
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