M&E Trainee [Belgium]

 

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KEY RELATIONSHIPS:

• Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference office, travel agents, airlines, corporate accounts.
• Coordinates under the supervision of a coordinator in liaison with the Food and Beverage Management team and the Kitchen & Stewarding Manager.

KEY RESPONSIBILITIES:

• Follow the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
• Ensure that the rooming lists and reservation details are inserted in due time for operations.
• Co-ordinate the allocation of space for the conference and associated events under the supervision of the M&E Manager / Coordinator
• Liaise with the Rooms Departments for room availability and room preferences
• Liaise with the following departments in procurement of the business: Sales Team, M&E Operations, Front Office, F&B departments
• Conduct room familiarizations and site inspections
• Oversee the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times
• Maintain a record system to include the following: files on all previous functions, banquet and reservation book, customer contact file, menu file, activities file, solicits and follows-up on business referrals and potential sales leads

Guest Service

• Demonstrate service attributes in accordance with industry expectations and company standards including: being attentive to Guests, accurately and promptly fulfilling Guests requests, anticipate Guests needs, maintain a high level of knowledge which affects the Guest experience, demonstrating a ‘service’ attitude, taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel and extend these service attributes to all internal customers

Financial Responsibilities

• Control of invoices for completeness and ensure that folder with contract and invoicing details are well prepared and given to the accounting department.
• Control that postings are correct on a daily basis.

Business Planning

• Contribute to the overall strategic plan of the business and help compile the annual hotel business plan

About you :

• Fluent in English & French or English & Dutch. 3 languages is a plus.
• Good knowledge from Microsoft Office (Word, Excel).
• Teamwork and interpersonal skills
• Excellent organization and planning skills
• Must be punctual and detail-oriented
• Have a commercial attitude to ensure customer satisfaction and the income maximization
• Enthusiasm for the hotel market
• Proactive bringing new ideas within the team
• Good communication skills and dynamic

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