Chat Process
Salary: 15k to 22k
Loc: Noida
Exp: Fresher to 1 yrs
Working: 5 Days(Mon-Fri)
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Interested Candidate Kindly Contact
Rahul
9354261364
Job Type: Full-time
Salary: ₹15,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- FRESHER CAN APPLY: 1 year (Preferred)
Speak with the employer
+91 9354261364
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