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Job Description
This position operates under Thai AirAsiaX which is located at Suvarnabhumi Airport
Maintain the highest level of safety, security, and service standards for ground operations.
Ensure smooth daily operations by Guest Services at the Check-in counter, the Gate Management, and the Arrival Hall, and prepare daily operations reports.
Make sure that staff is properly planned before the start of operation by updating staff on any information, briefing, and de-briefing, assigning staff to their designated area, and that all tools are sufficient and in order.
Supervise the check-in counter is open 4 hours before departure time and ensure all systems run i.e. conveyer, BHS, Tubs, and FIDS before opening counter
Monitor staff movement, discipline and report to the superior for further action.
Take proper action if any delay occurs and inform Supervisor on duty to take necessary action.
Ensure all SOP is being implemented according to GOM.
Comply with Airline Standards, Safety performances, the applicable law, and procedures in all locations where operations are conducted.
Qualifications
Bachelor's Degree in any related fields
2 - 3 years experience in Guest Service Assistant, Passenger Services, Ground Service Operations, or related field
Proficient in oral and written English is a must
Good interpersonal and communication skills.
Able to perform under pressure in a challenging environment.
Friendly, mature, humble, honest, and meticulous; self-starter
Able to work on shift.
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