Remote Property Manager - English Speakers [Mexico]


 

Job description

Bay Property Management Group, LLC is seeking an experienced property manager to join our growing team. This individual will be responsible for a portfolio of 150-175 doors, including single family homes, townhomes, and condos. These doors are located in the Baltimore, Maryland market. This is a primarily customer-service oriented role and will require liaising with tenants, property owners, and other constituents. You will not manage any staff for this role.

** Property Management Experience REQUIRED**

About the Company
Bay Property Management Group (BMG) is one of the fastest growing and highly reviewed property management companies in the Mid-Atlantic. We are currently managing over $600 million dollars’ worth of property, have over 5,300 doors under management, and have 140+ staff members. BMG has a friendly and connected team, where hard work and dedication are rewarded. Come join our team and understand why a career in property management is right for you.

What You Do All Day

  • Manage all aspects of an assigned property portfolio of approximately 150-175 doors.
  • Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members and others.
  • Provide impeccable customer service to all clients by responding to emails, voicemails, and other communications promptly.
  • Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.
  • Troubleshoot issues and work orders on behalf of tenants and owners
  • Schedule service with maintenance technicians or vendors and follow up to ensure quality of work and completion.
  • Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owner.
  • Maintain low delinquency and budget for property.
  • Work collaboratively with multiple constituents to resolve and de-escalate potential issues that may occur.
  • Lead and coordinate the turn process for properties that are vacant and being prepared for new tenants, including cleaning, maintenance, compliance, and property preparation.
  • Ensure that all properties in assigned portfolio meet all the requisite codes and compliance for the location, included lead certifications, property registration, rental licenses, and other required certifications.
  • Complete administrative tasks related to tracking and documenting work.
  • Process move outs for security deposit reimbursement.
  • Active involvement in lease renewal process.

Required Knowledge, Skills, and Abilities

  • High school diploma
  • Impeccable customer service skills
  • Previous experience as a property manager is preferred, but not required.
  • Ability to read and write professionally in English
  • Knowledge of Microsoft Office Suite, especially Outlook and Excel
  • Ability to read and create spreadsheets
  • Able to problem solve independently and think quickly
  • Able to handle tense and emotional customers professionally
  • Ability to handle multiple responsibilities and tasks simultaneously
  • Knowledge of basic home repair and maintenance issues, such as filter changes, appliances, seasonal cleaning, and other typical issues.
  • Time management skills

*Extremely thorough and detail-oriented, particularly with email and software systems.*

Salary: $10 per hour

Job Type: Full-time

Pay: $179.00 per hour

COVID-19 considerations:
N/A

Application Question(s):

  • Is your spoken and written English at excellent professional level?
  • Are you 100% comfortable working remotely?
  • Is your resume submitted in English? If not, we are unable to proceed.
  • Are you able to pass a background check?

Experience:

  • Property Management: 1 year (Required)

Work Location: In person


 

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