- Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard
- Oversees the smooth operation of outlets in the absence of Manager
- Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products
- Be proficient of all the responsibilities of the Supervisor and the various work stations
- Manage opening and closing shift and ensure an efficient work stations exists
- Good working knowledge of opening and closing procedures
- Perform food quality and customer service checks
- Supervise and manage staff while on duty. Prioritize and assigning work to the staff
- Be knowledgeable in MOM regulations and laws
- Plan staff schedule to maximize manpower resource and productivity in the absence of Manager
- Maintain critical standards for product quality, service speed and training, cleanliness and sanitation
- Manage the development and training of service staff Assist in coaching and counselling problems with service staff
- Ensure proper grooming and appearance of service staff
- Assist Manager in enforcing discipline and proper conduct of all staff
- Good understanding of the POS system
- Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office
- Ensure all cash takings are promptly deposited in the absence of Manager
- Assist in conducting monthly stock checks and take of all inventories
- Assist Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department
